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call us on 0800 REDBOATS
Local: (09) 834 7337
Please ensure you read and understand the important information below including cancellation policies to avoid any problems with your Riverhead Cruise on the day. The confirmation form at the bottom of this page must be completed before your charter can be confirmed. By submitting your confirmation form you are agreeing to the Terms and Conditions outlined on this page.
Please note: All Riverhead cruises From the 14th of November to the 24th of December will be a Bus & Boat due to Christmas Parties. This means you will travel one way by Boat & one way by Bus. Please contact us if you are unsure of this. Dates outside our Christmas season will be our normal return trip (both ways by Boat) unless requested otherwise. Buses can still be arranged by request outside of the Christmas season.
Important note: We require a credit card number for all bookings to cover any damage, incidentals, or unpaid items. Credit card numbers are automatically deleted off our booking system after the charter.
To ensure that your booking is reserved, a $500.00 non-refundable deposit or 40% of the total amount is NOW required to hold this date.
Deposits are non refundable once paid and can Not be transferred to another date.
Our preferred method for deposits & final payments is by direct debit to our bank account, or you can pay your deposit by credit card through our website. We will only hold your booking for 5 working days without a deposit being paid where we will then release the date for other customers to book. Full payment for the trip is required 14 days prior to the charter. Payments not made within this time may result in your date being re booked by another group and forfeiture of your deposit. Bar Tabs can be settled on the day at the end of the cruise, we will hold a credit card for security when running bar tabs.
If you wish to direct debit your deposit or final payment our bank deposit details are:
ASB BANK, The Red boats Ltd 12-3038-0004748-00
Please complete details as follows when paying by internet banking:
Payee: (Name Charter was booked under)Code: (Date of Charter)Reference: (Invoice Number)
Important: When paying by direct debit please ensure to put the name you booked under as the payee, the charter date as the code and your invoice number as the reference. This will enable us to find your payment easily and avoid booking over your trip. The balance for the Charter must be paid 14 days prior to departure. Your trip will be cancelled if payment has not been made within this time frame.
We can process credit card payments for the Boat trip, Credit cards incur a 3% processing fee.
Bar tabs can also be paid by Credit card, Cash, or Eftpos on the day. We will hold a Credit card for security for all bar tabs. Credit cards incur a 3% processing fee. If you are not running a tab and your guests are buying their own drinks from the bar, please ensure they bring cash. Although we do have eftpos the reception is not always reliable on the water and may not work for drink purchases.
NOTE: To avoid disappointment please ensure you have booked at the Riverhead Tavern. You can do this by phoning (09) 412 8902 or by email@example.com The Riverhead is a busy Venue and if you don’t book you may miss out. Deposits are not refundable if you have not booked with The Riverhead and find they can not fit you in.
Please ensure you make yourself known to the crew on arrival.
Our vessels are fully licensed premises and therefore all bar and club rules apply on board at all times. You can enjoy our on board disco lights and music from our free on board sound system which operates spotify on line or you are welcome to bring your own ipod, Tablet, or laptop to plug into our speaker system.
Our onboard sound system is online and runs off spotify which has a range of music for young & old.
Our licensed bar is available on board for your convenience however if running a cash bar please ensure that all your guests bring cash as EFTPOS is not reliable once out on the water.
Note: Unfortunately due to our bar license we cannot allow customers to BYO alcohol. However we do have a range of Alcoholic and non alcoholic beverages available for purchase at very reasonable prices, BYO Alcohol found on the Vessel may result in the charter being terminated.
Included in the cruise and as part of your charter fee we will provide complimentary nibbles on the cruise to the Riverhead which includes chips, dips, breads, pate, and an antipasto platter.
Our vessels are Licensed premise’s and all normal bar rules apply. We will do our best to give you and your guests a great time and a memorable experience. We are however required by law to enforce the Sale of Liquor Act on board in the interests of maintaining our Bar license. We do periodically get boarded by the Maritime Police who undertake liquor licensing checks and may remove passengers who have had to much to drink. We carry a licensed bar manager on board who operates our bar and is required to deny service or entry to anyone who is intoxicated. By law we can not allow intoxicated passengers on board, or serve anyone intoxicated throughout the cruise. We understand people like to have a drink before the charter however pre loading can cause intoxication problems on board and we ask that you remind your guests that they may be denied access on board if they have had to much to drink beforehand. The Riverhead is also a licensed premises and may deny access to intoxicated passengers. Please ensure your guests do not over do it at Riverhead or they may be denied access back on board the vessel. In this instance a taxi will be arranged at their cost to transport them back to town. If someone is denied service and becomes aggressive or abusive towards our staff, we will terminate the charter in the interest of staff safety or in some circumstances they may be removed by the Maritime Police. If a number of passengers become intoxicated we may deem it to be a health and safety risk and terminate the charter. BYO alcohol is not permitted on board under our license and if found will result in the charter being terminated immediately. If we terminate the charter due to any of the above NO refund will be given.
The Riverhead trip is tidal and our departure times are based on this. Please ensure your guests are on time as the Vessel can not leave late from Westhaven or from The Riverhead. If passengers do not return to the Vessel, we may have to leave without them so the Vessel does not get stuck. In this instance you would be responsible for your own transport back from Riverhead.
Any problems regarding intoxication or disorderly behavior during the cruise will result in the charter being terminated with no refund as above.
Please ensure your guests abide by the current liquor licensing rules. No drugs or illicit substances are permitted on any of our charters and will result in the charter being terminated.
The Westhaven Carpark is monitored on CCTV an is an alcohol ban area. Please ensure your guests do not drink or loiter in the carpark or they may be fined.
We recommend arranging transport for your guests when we arrive back in Auckland to avoid any problems in the Westhaven carpark.
As part of our tenancy agreement at Westhaven we are required to give your details to Westhaven should any incidents occur on Westhaven property.
Due to our Bar license we can not allow intoxicated people to board the Vessel at Westhaven or at The Riverhead.
It is a maritime offense to tamper with any lifesaving apparatus on board including life jackets and life buoys. This may result in prosecution.
Under no circumstances is anyone to jump overboard even at the pier as this is highly dangerous. We are required to report this to Maritime New Zealand as part of our Company Health & Safety system which may lead to the person being prosecuted under section 65 of the Maritime Act.
Passengers are asked to respect the Vessel and equipment on board. Anyone caught damaging the Vessel will result in the charter being terminated with no refund and The Red boats seeking costs for damages.
Theft of any sort on the Vessel will not be tolerated in which case the Police would be called to board the boat. Passengers are not permitted to go behind the bar or into the staff areas on board. Helping yourself to the bar will be considered as thief.
Any sort of fighting, aggression, or abusive behavior on board will not be tolerated and will result in the charter being terminated with no refund and police charges being laid.
We take Health and Safety seriously on board our Vessels. Our vessels are fully Licensed by Maritime New Zealand and we comply with all current Health and Safety legislation. Under the Health and Safety Act you are required to abide by all lawful instructions given by the Master and Crew on board. Please take care on board, use the handrails where provided, be aware of steps and uneven surfaces, and make yourself familiar with our safety procedures that will be outlined by the Master at the start of the Cruise. Please ensure you listen and understand the safety announcement. Please wear appropriate footwear and clothing “No high heels or stilettos” and don’t forget sunblock if its a hot sunny day. Under the Health and Safety Act Customers hiring our Vessel for functions, are responsible and liable for the Safety and well being of their guests. This includes but is not limited to drinking and intoxication, as well as transport home. There are ways to manage this such as issuing drink tokens, supplying plenty of food, and ensuring taxis or alternative transport is arranged to get your staff or guests home. Please feel free to talk to us and we can help you with managing this. Under no circumstances is anyone to Jump overboard. This is not only dangerous but will most likely lead to prosecution. Passengers must stay inside the rails at all times and are not permitted to sit on hand railings or stand on the seats. This can result in injury or someone going overboard should the Vessel move unexpectedly. Please obey all signs on board and keep out of restricted areas. We want you to have the best possible time on our cruise with no incidents or accidents. If our crew is concerned about passenger safety we will terminate the charter.
MV Hogwash departs from Z Pier Westhaven Marina ~ unless other arrangements have been made. The Vessel will be available for boarding 20 mins prior to departure.
The Riverhead trip is tidal and our departure times are based on this. We allow 2.5 hours in the Tavern for dining and 3 hours over the Xmas period with our Bus & Boat option.
Please ensure your guests are on time as the vessel cannot wait at Riverhead or leave late from Westhaven due to the tidal constraints of this cruise.
We do offer a bus and boat option for groups who want to spend longer in the tavern, this must be organised at the time of booking.
All Safety instructions and Health and Safety requirements must be followed at all times.
Time is based on booking start and finish times so please don’t be late as this will reduce the time your charter time! The full charter fee must be paid 7 days prior to departure. Bar tabs are to be paid prior to the vessel’s departure unless a Credit Card is given for security or other arrangements have been made.
Depending on the tides we may not be able to wait any longer than the booked time at The Riverhead. For exclusive hire of the vessel for the Riverhead cruise, a minimum of 30 passengers or minimum charge of $1140 is required.
During the Christmas period (14th November to 24th December) a minimum of 40 passengers or $1600.00 including the Bus is required.
The Red Boats reserve the right to terminate the charter at any time with no refund for any of the reasons outlined in the information on this page.
The Red Boats reserve the right to alter sailing times slightly due to operational requirements.
Charters are not confirmed until this confirmation form has been completed and your deposit has been paid.
By completing this Confirmation you are agreeing to all the conditions laid out on this page and accept responsibility for these.
Timings are estimated and the boat may run up to 15 minutes late at times depending on conditions and operational requirements.
The Red boats Vessels depart from Z Pier Westhaven Marina 31 Westhaven Drive ~ unless other arrangements have been made.
We can pick up and drop off at other wharves by prior arrangement (Extra Charges Apply) this can not be arranged on the night.
Parking at Z Pier is pay and display, $20.00 for 24 hours COINS or Card. When parking at Westhaven Marina you must park in the yellow lines and display a ticket in car window. You will be towed if you park in the Red lines or do not have a ticket. The Red Boats accepts no responsibility if your vehicle gets towed or ticketed.
We can pick up and drop off at other wharves by prior arrangement. This has to be booked with Auckland Transport so we do need to be advised of this when booking. (Charges Apply)
We recommend Pre booking your pick up from Westhaven. From past experience Taxis and Ubers can take some time to get to Westhaven if not pre booked
All our cruises are designed with your safety and comfort in mind. The Riverhead cruise operates in sheltered waters that are workable in all weather conditions. We will only cancel in severe cyclonic conditions. In the event of bad weather the Skipper at his discretion may cancel the Charter in the interests of Passenger safety.
If we cancel your charter due to bad weather or a break down, we will give you the option to have your deposit refunded, or of re booking a new date for your charter. If you cancel the charter for any reason your deposit any any monies paid is not refundable and the charter is not transferable
If you cancel within 14 working days of the Charter, you will still be liable for full payment of the Charter including Catering & Bar tabs even if you have only paid your deposit.
The Red Boats operates within the current guidelines set by the Ministry of Health. our vessels are cleaned and sanitized daily, and we provide hand washing stations and sanitizer on board for customers. Social distancing, face masks & other measures may be required on board depending on the Alert level status & Ministry of Health Guidelines in place at the time.
We will endeavour to proceed with your charter providing we are permitted to operate under any Covid restrictions that may be in place at the time. In the event of a lockdown, or the Charter NOT being able to proceed due to Covid, alternative Charter dates will be offered. We will do our best to ensure we find you an alternative date when Covid restrictions will allow us to operate. The Red Boats do not offer refunds for any charters cancelled due to Covid 19 or Lockdown restrictions. All monies paid to The Red Boats are Non refundable.
Please fill in the details below to ensure we have everything is in order for your Riverhead cruise & submit the form by clicking below.
Covid 19 Policy: The Red Boats operates within the current guidelines set by the Ministry of Health. Our vessels are cleaned and sanitized daily, and we provide hand washing stations and sanitizer on board for our customers. Social distancing, face masks & other measures may be required on board depending on the Alert level status & Ministry of Health Guidelines in place at the time.
Covid Lockdowns & Cancelations: We will endeavour to proceed with your charter providing we are permitted to operate under any Covid restrictions that may be in place at the time. In the event of a lockdown, or the Charter NOT being able to proceed due to Covid, alternative Charter dates will be offered. We will do our best to ensure we find you an alternative date when Covid restrictions will allow us to operate. The Red Boats do not offer refunds for any booked charters that are cancelled due to Covid 19 or Lockdown restrictions. All monies paid to The Red Boats are Non refundable.