CONTACT USFill out the form below or
call us on 0800 REDBOATS
Local: (09) 834 7337
Important: Please ensure you read and understand the important information below including cancellation policies, to avoid any problems with your charter.
The confirmation form at the bottom of this page must be completed & Submitted before your charter can be confirmed.
By submitting your confirmation form you are agreeing to the Terms and Conditions outlined on this page.
NOTE: We require a credit card number to hold against your booking to cover any damage or unpaid items including bar tabs. Your credit card will be deleted from our booking system after the charter.
To ensure that your booking is reserved, a $500.00 non-refundable deposit or 40% of the total charter is now required to hold this date.
Our preferred method for deposits & final payments is by direct debit to our bank account, or you can pay your deposit by credit card through our website. We will only hold your booking for 5 working days without a deposit being paid.
Click Here to pay your deposit by credit card (Credit card fees apply)
If you wish to direct debit your deposit our bank deposit details are:
ASB BANK The Red boats Ltd 12-3038-0004748-000
Particulars (Name Of Charter) Code (Date of Charter) Reference (Invoice Number)
When paying by direct debit please ensure to put the name you booked under, the charter date, and Invoice Number so it appears on our statement. The balance for the Charter must be paid before departure. Direct debit final payments, must be processed three working days before your charter.
Cash payments: Can be made on the boat before departure on the day. Personal cheques will only be accepted 10 days before the charter.
We recommend bringing cash for payments on your charter due to unreliable Eftpos reception.
Credit Cards: We can process credit card payments for the Boat trip, Credit cards incur a 3% processing fee.
Bar tabs can also be paid by Credit card, Cash, or Eftpos on the day. We will hold a Credit card for security for all bar tabs. Credit cards incur a 3% processing fee. If you are not running a tab and your guests are buying their own drinks from the bar, please ensure they bring cash. Although we do have eftpos the reception is not always reliable on the water and may not work for drink purchases.
We require a $500 bond for all Party Cruises
This can be a cash bond or a credit card held on the night.
The bond will be returned at the end of the charter providing no damage has occurred.
All our Vessels are licensed premises and therefore normal bar and house rules apply. We do NOT allow BYO alcohol on board and will terminate the charter if any BYO Alcohol is discovered on board.
You Must have Food on board, this is a condition of our Bar license.
We reserve the right to end the charter at any time for drunken or disorderly behavior with no refund.
No under age drinking is permitted on board any of our vessels and all patrons that are drinking must be over 20 years of age regardless of the legal drinking age. Any intoxicated persons will not be permitted to board the Vessel so please ensure your guests do not pre-load.
Please respect our Vessel and look after our equipment on board, You are responsible for the repair of any damage incurred by the patrons on board.
Under no circumstances is anyone to jump or be thrown overboard, this will result in the charter being terminated and prosecution may follow.
We can not allow intoxicated persons to board the Vessel (No Pre loading please)
The Westhaven Carpark is on CCTV and is an Alcohol ban area, please do not let your guests drink or loiter in this area.
We are required under our tenancy agreement at Westhaven to provide customer details to Westhaven should any incidents happen on Westhaven property. We recommend Pre booking Taxis and transport.
Our vessels are fully licensed premises and therefore all bar and club rules apply on board at all times. You can enjoy the disco lights and our sound system, or bring your iPod Phone or Laptop and plug into our sound system to play your own music.
Our licensed bar is available on board for your convenience however please ensure that all your guests bring cash as Eftpos reception can be patchy.
Note: Unfortunately due to our bar license we cannot allow customers to BYO alcohol, however we do have a range of beverages available for purchase at very reasonable prices.
You Must have food on board, we can not leave the wharf without it.
You can bring your own food or choose one of our catered meals.
Please advise us if you wish to use our catering. We will need to know final numbers for catering 4 days prior to your charter.
We have a BBQ on board you can use free of charge if you choose to BYO Food.
If using our BYO food option and as part of our Bar licence, a decent amount of good substantial food must be supplied for everyone on board
Any problems regarding intoxication or disorderly behavior during the cruise will result in the charter being terminated with no refund as above.
Please ensure your guests abide by the current liquor licensing rules. No drugs or illicit substances are permitted on any of our charters and will result in the charter being terminated.
The Westhaven Carpark is monitored on CCTV an is an alcohol ban area. Please ensure your guests do not drink or loiter in the carpark or they may be fined.
We recommend arranging transport for your guests when we arrive back in Auckland to avoid any problems in the Westhaven carpark.
As part of our tenancy agreement at Westhaven we are required to give your details to Westhaven should any incidents occur on Westhaven property.
Due to our Bar license we can not allow intoxicated people to board the Vessel, Please warn your guests against Pre-Loading.
It is a maritime offense to tamper with any lifesaving apparatus on board including life jackets and life buoys. This may result in prosecution.
Under no circumstances is anyone to jump overboard even at the pier as this is highly dangerous. We are required to report this to Maritime New Zealand as part of our Company Health & Safety system which may lead to the person being prosecuted under section 65 of the Maritime Act.
Passengers are asked to respect the Vessel and equipment on board. Anyone caught damaging the Vessel will result in the charter being terminated with no refund and The Red boats seeking costs for damages.
Theft of any sort on the Vessel will not be tolerated in which case the Police would be called to board the boat. Passengers are not permitted to go behind the bar or into the staff areas on board. Helping yourself to the bar will be considered as thief.
Any sort of fighting, aggression, or abusive behavior on board will not be tolerated and will result in the charter being terminated with no refund and Police charges being laid.
Our vessels are Licensed premise’s and all normal bar rules apply. We will do our best to give you and your guests a great time and a memorable experience. We are however required by law to enforce the Sale of Liquor Act on board in the interests of maintaining our Bar license. We do periodically get boarded by the Maritime Police who undertake liquor licensing checks and may remove passengers who have had to much to drink. We carry a licensed bar manager on board who operates our bar and is required to deny service or entry to anyone who is intoxicated. By law we can not allow intoxicated passengers on board, or serve anyone intoxicated throughout the cruise. We understand people like to have a drink before the charter however pre loading can cause intoxication problems on board and we ask that you remind your guests that they may be denied access on board if they have had to much to drink beforehand. If someone is denied service and becomes aggressive or abusive towards our staff, we will terminate the charter in the interest of staff safety or in some circumstances they may be removed by the Maritime Police. If a number of passengers become intoxicated we may deem it to be a health and safety risk and terminate the charter. BYO alcohol is not permitted on board under our license and if found will result in the charter being terminated immediately. If we terminate the charter due to any of the above NO refund will be given.
We take Health and Safety seriously on board our Vessels. Our vessels are fully Licensed by Maritime New Zealand and we comply with all current Health and Safety legislation. Under the Health and Safety Act passengers are required to abide by all lawful instructions given by the Master and Crew on board. Please take care on board, use the handrails where provided, be aware of steps and uneven surfaces, Listen to the Safety announcement and make yourself familiar with our safety procedures that will be outlined by the Master at the start of the Cruise. Please wear appropriate footwear and clothing ( No high heels or stilettos) and don’t forget sunblock if its a hot sunny day. Under the Health and Safety Act someone hiring our Vessel’s for a function, is responsible and liable for the Safety and well being of their guests. This includes but is not limited to drinking and intoxication, as well as transport home. There are ways to manage this such as issuing drink tokens, supplying plenty of food, and ensuring taxis or alternative transport is arranged to get your guests home. Please feel free to talk to us and we can help you with managing this. Under no circumstances is anyone to Jump overboard. This is not only dangerous but will most likely lead to prosecution. Passengers must stay inside the rails at all times and are not permitted to sit on hand railings or stand on the seats. Passengers must obey all signage on board and not enter restricted areas. We want you to have the best possible time on our cruise with no incidents or accidents. If our crew is concerned about passenger safety they will terminate the charter.
The Red boats Vessels depart from Z Pier Westhaven Marina 31 Westhaven Drive ~ unless other arrangements have been made.
We can pick up and drop off at other wharves by prior arrangement (Extra Charges Apply) this can not be arranged on the night.
Parking at Z Pier is pay and display, $20.00 for 24 hours. When parking at Westhaven marina you must park in the yellow lines and display ticket in car window. We recommend paying for 24 hours. The Red boats accepts no responsibility for Parking or Vehicles parked in the car park.
We recommend Pre booking your pick up from Westhaven. From past experience Taxis and Ubers can take some time to get to Westhaven if not pre booked
All Safety instructions and Health and Safety requirements must be followed at all times.
Charter times are based on booking start and finish times, so please don’t be late as this will reduce your charter time! Deposits are not refundable and must be made within 7 days of booking or we will release the charter to be re-booked. Full Payment must be made before the Vessels departure. Bar tabs are to be paid prior to the vessel’s departure unless a Credit Card is given for security or other arrangements have been made. Intoxicated passengers will not be permitted to board. It is your responsibility to ensure there is plenty of food on board. All rules apply as are laid out on this page.
All our cruises are designed with your safety and comfort in mind. We cruise in sheltered waters that are workable in all weather conditions. We will only cancel in severe cyclonic conditions. In the event of bad weather the Skipper at his discretion may cancel the Charter in the interests of Passenger safety.
If we cancel your charter due to bad weather or a break down, we will give you the option to have your deposit refunded, or of re booking a new date for your charter. If you cancel the charter for any reason your deposit any any monies paid is not refundable and the charter is not transferable
If you cancel within 14 working days of the Charter, you will still be liable for full payment of the Charter including Catering & Bar tabs even if you have only paid your deposit.
Please complete and Submit the form below to confirm your cruise